We embarked on our Passover break with many tasks at hand. First, we had to conduct usability tests for five different users and draw conclusions. Additionally, we needed to progress in the design of our app in Figma, focusing on finalizing the homepage and incorporating the initial profiling process that provides background information about the user and their children.
We started with another meeting with Michal Dalyot, who helped us refine our self-reflection questions further. She also assisted in designing the initial profiling questionnaire for the app. This questionnaire appears only once when a user registers for the first time, but it is crucial for providing background information about the user and their children.
Next, we conducted five usability tests and arrived at new insights. The usual usability tests were supplemented by parts of the initial profiling questionnaire, allowing us to refine it further.
Here are the main conclusions that gave us plenty of food for thought:
There are certain trust issues stemming from two aspects:
1) Parents do not realize they are interacting with a chatbot.
2) Parents are unsure about the app's professional credibility. Therefore, it is important to inform users that the chatbot is developed with the input of psychologists and parenting experts.
Moreover, it should be emphasized that this is not a substitute for human interaction, but rather a tool to assist.
Regarding the profiling questionnaire: it is too lengthy and has too many open-ended questions. We need to find a way to make the profiling questionnaire both precise and concise.
Question length and content:
1. We need to ask the right questions, which requires further teaching the bot.
2. It's important to ensure the questions are clear and unambiguous, avoiding double-barreled questions.
3. Important words in the chatbot's responses should be highlighted to stand out to the user.
4. Users should have the option to mark phrases they like so that these can appear later in the summary and insights.
5. Parents really appreciate the bot's advice. It's crucial to provide not only reflection but also solutions.
Satisfaction from the reflection process:
1. The app conveys a sense of professionalism, compassion, and non-judgmentalism towards the parent.
2. The app reinforces the parent's positive qualities. Even if the parent is confident in their actions, they may not always recognize and appreciate this. The app helps remind them of their good deeds and reinforces this recognition.
3. It appears that the reflection process is effective; parents bring up relationship issues with their teenagers that they sometimes overlook. This leads them to think more about their next interaction with their teenager and consider different approaches.
Security and Privacy : The anonymity of the app/chat gives parents a comfortable space to share personal matters, unlike sharing with people who might judge them.
Alongside the usability tests, we continued designing the app in Figma. We created several options for the homepage, underwent an initial profiling process, and developed a demo page for the reflective chat.
Furthermore, we had a Zoom meeting with Hezi, our mentor, which led to additional insights. In this meeting, our primary goal was to finalize the homepage. We further contemplated the homepage's overarching purpose and its utility to the users, concluding that its main objective is to prompt the user to action, solve their problem, and prevent them from seeking alternatives quickly.
Thus, the central values for our homepage are immediacy and continuity. Our goal is to prompt action as quickly as possible and make the process as fast and accessible as possible. This led us to consider redesigning the homepage so that the main action—chatting—would be at the forefront.
We'll leave you in suspense as we process all this information and create new things.
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